Privacy Policy

Last updated: February 3, 2026

This Privacy Policy explains how Agenda Custom ("Agenda Custom," "we," "us," or "our") collects, uses, discloses, and safeguards personal information when you purchase or use our custom digital PDF downloads (the "Services").

Company Details

Business name: Agenda Custom
Business address: Alberta, Canada
Contact email: support@agendacustom.com
Website: https://agendacustom.com

Quick Summary

We collect information you provide to complete purchases and generate your custom PDF.
Payments are processed by Stripe; we do not store full payment card numbers.
We may use analytics tools to understand usage and improve the Services.
We do not sell personal information.
You have rights over your information, including access and correction.

Information We Collect

Information you provide

Contact details such as name and email address.
Order and transaction details, including what you purchase.
Custom content you submit to generate your PDF.
Communications you send to us.

Information collected automatically

Device and usage data such as IP address, browser type, device identifiers, pages viewed, and timestamps.
Cookies and similar technologies used for site functionality and analytics.

How We Use Information

We use personal information to:

Provide and deliver the custom PDF you purchase.
Process payments and prevent fraud.
Provide customer support and respond to requests.
Improve the Services, including performance and usability.
Comply with legal obligations and enforce our policies.

Legal Bases (GDPR/UK)

If you are in the EEA or UK, we rely on the following legal bases:

Contract: to deliver your purchase and provide the Services.
Legitimate interests: to improve the Services and prevent fraud.
Consent: for optional cookies or marketing where required.
Legal obligation: to comply with laws and regulations.

Cookies and Analytics

We use cookies for site functionality and may use analytics tools to understand usage trends. You can control cookies through your browser settings. If we use an analytics provider, it will be listed in our internal service inventory and this policy will be updated.

How We Share Information

We share information only as needed to run the Services:

Payment processing: Stripe processes payments and may collect billing data.
Service providers: hosting, analytics, and support vendors that work on our behalf.
Legal and safety: when required by law or to protect rights, safety, and security.
Business transfers: if we merge, sell assets, or reorganize, information may transfer.

International Data Transfers

Our service providers may process information outside Canada. Where required, we use appropriate safeguards such as contractual protections to ensure an adequate level of protection.

Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including legal and accounting requirements. We delete or anonymize information when it is no longer needed.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.

Your Rights and Choices

Canada (Alberta PIPA and PIPEDA)

You can request access to and correction of your personal information, and you can withdraw consent where consent is the basis for processing.

EEA and UK (GDPR)

You may have the right to:

Access, correct, or delete your personal information.
Object to or restrict certain processing.
Request data portability.
Withdraw consent where processing is based on consent.
Lodge a complaint with your local data protection authority.

United States (CCPA/CPRA)

If you are a California resident, you may have the right to:

Know the categories of personal information we collect and disclose.
Access and delete personal information.
Correct inaccurate personal information.
Opt out of the sale or sharing of personal information.
Limit the use of sensitive personal information.

We do not sell personal information or share it for cross-context behavioral advertising.

Marketing Preferences

If we send marketing emails, you can opt out at any time by using the unsubscribe link in the email or contacting us.

Children and COPPA

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will delete it.

HIPAA Notice

We are not a covered entity or business associate under HIPAA. Do not submit protected health information through the Services.

Changes to This Policy

We may update this policy from time to time. We will post the updated version and change the "Last updated" date above.

Contact Us

For privacy questions or requests, contact us at:

Email: support@agendacustom.com
Address: Alberta, Canada